Terms of service

Last updated: 13 August 2026  ·  These terms are the end user licence agreement for the Dab Hand app.

1. Agreement

These terms are between you and Alexander Musgrave T/A Dab Hand Apps ("we", "us"). By downloading, signing into or using Dab Hand you accept them. If you don't accept them, don't use the app.

This agreement is between you and us only, not with Apple or Google. Apple and Google are not responsible for the app or its content and have no obligation to provide support for it. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them.

2. Your account

You need an account to use Dab Hand. You're responsible for keeping your login details secure and for everything done through your account. Tell us promptly if you think someone else has access to it. You must be at least 16 years old, or old enough to enter a contract where you live, whichever is higher.

Accounts are for a single person or business. You may use your account on your own devices, but you may not share your login with others or sell access to it. If you want other people in your business to use Dab Hand, add them as team members with their own accounts rather than sharing yours — see section 9.

3. Licence

We grant you a personal, non-transferable, non-exclusive, revocable licence to use Dab Hand on devices you own or control, for your own business or personal purposes, in line with the relevant store's usage rules. You may not copy, sell, rent, sublicence, reverse-engineer or attempt to extract the source code of the app, except to the extent the law says you may.

4. Your content

Everything you put into Dab Hand — your jobs, photos, prices, quotes, invoices, customer records, notes and time records — remains yours. You grant us only the limited permission needed to store, back up, process and display it back to you as part of running the service. We don't use it for anything else, we don't sell it, and we don't use it to train anything.

You're responsible for having the right to upload what you upload, including photos taken at customers' properties, and for meeting your own obligations to your customers.

5. Your customers' data

Dab Hand lets you store information about your customers: names, addresses, phone numbers, email addresses, job history and your own private notes. That information is yours and your customers'. For UK GDPR purposes you are the data controller for it and we act as your processor, handling it only on your instructions and only to provide the app.

That means you are responsible for having a lawful basis to hold your customers' details, for telling them how you use their information, and for responding to any request they make about it. You can export, correct or delete any customer record from inside the app at any time. We will help if you're asked something we hold the answer to — just email us.

Our security measures, the sub-processors we use and our deletion timescales are set out in the privacy policy, which forms part of these terms.

6. Quotes, invoices and reports

Dab Hand generates quotes, invoices and job reports from what you enter, using your own trading name, logo, bank details and wording. Those documents are yours, issued by you to your customer. We are not a party to them.

You are responsible for the accuracy of everything on them — prices, quantities, VAT treatment, VAT registration numbers, payment terms and totals — and for meeting your own invoicing, VAT and record-keeping obligations. Dab Hand is a record-keeping tool, not accounting, tax or legal advice, and the figures it shows are only as good as what's entered. Check them before you send them.

We do not take payment from your customers on your behalf and we do not chase your invoices for you.

7. Connected accounting software

Dab Hand can connect to accounting software you already use, such as QuickBooks, so that an invoice you have raised here can be sent straight into your own books. The connection is entirely optional, is off unless you set it up, and can be undone at any time from Settings → Accounting software.

You authorise the connection yourself, by signing in to your accounting provider directly. We never see or store your password for that provider. When you tap send, we act on your instruction and on your behalf.

What we send. The invoice as it stands: its number and date, your customer's name, address and email, each line's description and amount, the VAT treatment and the totals. If we cannot match your customer to one already in your accounting software, we create one. Where you have chosen a different reference for the same customer, matching is done on the name as it appears on the invoice.

What we read back. One thing only: whether an invoice you sent from Dab Hand has been paid, so the app can show it as settled without you telling it twice. We ask about the invoices we put there and nothing else. We do not import your accounts, your bank feeds, your other customers, or anything you have not sent from Dab Hand.

What we never do. We only create or update the invoices you send and the customer records those invoices need. We never delete anything in your books, and we never record a payment in them — marking an invoice paid in Dab Hand changes the app, not your accounts. Your accounting software stays the record of what has actually been received.

Checking what arrives is your job. Before your first send you choose which item and which tax codes invoices should use. That choice decides where the money lands in your accounts and how VAT is recorded, and only you can know what is right for your business. As section 6 says, Dab Hand is a record-keeping tool and not accounting, tax or legal advice. Review what appears in your accounting software, and correct it there if it is not what you intended. We cannot correct your books for you.

Your accounting provider is not us. Your relationship with QuickBooks, or any provider we support later, is a separate agreement between you and them, on their terms and at their prices. We are not responsible for their service, their availability, their charges or what they do with data once it reaches them. They may change, restrict or withdraw the access that makes this feature work, and if they do we may have to suspend or remove it. We will tell you if that happens.

Disconnecting. Disconnecting stops anything further being sent and removes our access to your accounting software. It is not an undo: invoices already sent stay in your books, and removing them is done there, by you. Deleting your Dab Hand account also ends the connection.

8. Quote Express

Quote Express turns enquiries sent to a private address into draft quotes inside the app. It is switched off by default; nothing is received unless you turn it on. When you do:

• Treat your Quote Express address like a password. Anyone who has it can create enquiries in your account. You can turn the feature off, or regenerate the address, at any time.
• Enquiries come from people you don't control, so check what arrives before acting on it, and don't rely on it as your only inbox.
• We may apply reasonable limits on volume to protect the service, and may discard obvious spam or malicious content.
• You remain the controller of any personal data an enquiry contains, on the same basis as section 5.

9. Teams and seats

Professional lets you add crew members to your business as team members, each occupying a seat. If you are the account owner:

• You decide what each role can see and do, including whether prices and other people's time are visible to them.
• You are responsible for the people you invite and for what they do in your business's account, and for making sure they know their activity — including time recorded — is visible to you.
• Business data created by a team member in your business belongs to the business, not to the individual. Removing or suspending someone does not delete the jobs they worked on.
• If a team member closes their personal account, their own login goes, and the business records stay with the business.
• You are responsible for the seats you buy, including seats you sponsor for someone else, until you reduce or cancel them.

If you are a team member rather than an owner, you should be aware that the account owner can see the work and hours you record in the business, and can change or withdraw your access.

10. Free and paid plans

Dab Hand Standard is free to use for up to 10 work orders a month. Dab Hand Professional removes that limit and unlocks invoicing, time tracking and team seats. It is sold as an auto-renewing monthly or annual subscription, with additional team seats billed alongside it.

• Payment is charged to your Google Play or Apple account when you confirm the purchase.
• Your subscription renews automatically at the then-current price unless you cancel at least 24 hours before the end of the current period.
• You manage and cancel your subscription in your Google Play or App Store account settings, not in the app. Deleting the app does not cancel a subscription, and neither does deleting your Dab Hand account.
• If a payment fails or you cancel, paid features stop at the end of the period you've paid for. Your data isn't deleted — you simply return to the free plan's limits, and features such as invoicing, timers and team seats become unavailable until you resubscribe.
• We may change prices. Changes never affect a period you've already paid for, and the relevant store will tell you before a renewal at a new price.

11. Refunds

Purchases are handled by Google and Apple, so refunds are governed by their policies and requested through them rather than through us. Nothing here affects your statutory rights as a consumer under UK law.

12. Acceptable use

You agree not to use Dab Hand to store unlawful content, to attempt to access another user's data, to probe or overload the service, to send unsolicited marketing to people through it, to work around the limits of the free plan, or to build a competing service from it.

13. Availability

We try to keep Dab Hand running and accurate, but we don't promise it will be uninterrupted or error-free. We may change, suspend or withdraw features, and we'll give reasonable notice of anything significant where we can.

Dab Hand needs an internet connection to load and save your work. Some things — sending a quote or invoice, syncing a timer — depend on services we don't control, including the app stores and your own email provider.

14. Your data and backups

We take reasonable care to keep your data safe and to back it up, but you should keep your own records of anything you can't afford to lose — particularly invoices and anything you need for tax purposes.

15. Liability

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that can't be limited by law. Nothing limits your statutory rights as a consumer.

Subject to that, we are not liable for lost profits, lost business, lost data, missed payments or invoices, or indirect or consequential loss, and our total liability to you in any 12-month period is limited to the amount you paid us for Dab Hand in that period.

16. Ending this agreement

You can stop using Dab Hand at any time and delete your account from Settings inside the app. We may suspend or close an account that seriously or repeatedly breaches these terms; where it's reasonable to do so we'll warn you first and give you a chance to put it right.

17. Changes to these terms

We may update these terms. We'll change the date at the top, and for anything that materially affects you we'll give notice in the app before it takes effect. Carrying on using Dab Hand after that means you accept the new terms.

18. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you live elsewhere in the UK you keep the benefit of any mandatory protections of your local law.

19. Contact

Alexander Musgrave T/A Dab Hand Apps
Office 20361
182-184 High Street North
East Ham
London
E6 2JA
info@dabhandapp.com