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Dab Hand is on Google Play for Android and on the App Store for iPhone. Same app, same account, same subscription — sign in on either.

No. Sign in and add a job. If you want quotes and invoices to carry your branding, put your trading name, logo and bank details into Settings → Business details first — it takes a couple of minutes and then every document you send is right.

Standard is free and covers up to 10 work orders a month, with the calendar, customer book, quotes, job reports, all six themes, archive and biometric lock. Professional removes the job limit and adds invoicing, time tracking and team seats.

Quotes create a draft job with no due date, and show on the calendar as an amber outlined pill marked "not booked". It only becomes a booked job once you mark the quote accepted — then it takes a date and is shared with any crew attached to it.

Invoicing is a Professional feature. If you're on Professional and it's still unavailable, check whether the job has already been invoiced, and — if you're a team member rather than the owner — whether your role includes paperwork rights.

Those come from Settings → Business details. Add your trading name, upload a logo and enter the bank details you want on invoices, then create the invoice again — documents pick up whatever's saved at the moment they're generated.

It's a private address that turns enquiries from your website or inbox into quotes waiting in the app. It's off by default — turn it on in Settings, and you'll see an amber banner until you do, because nothing is received while it's off. Treat the address like a password: anyone who has it can create enquiries in your account. You can regenerate it or switch the feature off at any time.

Go to Settings → Accounting software and tap Connect QuickBooks. You'll sign in to Intuit directly in your browser, so Dab Hand never sees your QuickBooks password. Once you're back, choose which QuickBooks item and VAT codes your invoices should use — that decides where the money lands in your accounts, so it's worth getting right before you send the first one. Connecting is available to the account owner on a Professional subscription.

Open Settings → Accounting software and tap Disconnect. That's it — we immediately withdraw our access at Intuit's end and delete the stored connection from our servers. Deleting your Dab Hand account does the same thing automatically.

You can also revoke access from the QuickBooks side, under your Intuit account's connected apps. If you do that, Dab Hand will notice the next time it tries to send something and will show a Reconnect button rather than failing quietly.

Disconnecting is not an undo. Invoices already sent to QuickBooks stay in your books, exactly as they should — they're your records. If you want one removed, do it in QuickBooks. Disconnecting only stops anything further being sent, and stops us checking whether your invoices have been paid.

Only invoices you choose to send, and only when you tap send. Each one carries its number and date, your customer's name, address and email, the line descriptions and amounts, the VAT treatment and the totals. If we can't match your customer to one already in QuickBooks, we create them. We never delete anything in your books, and we never record a payment in them — marking an invoice paid in Dab Hand changes the app, not your accounts.

When you open your invoice list, we ask QuickBooks whether the invoices we sent there have been settled, and mark them paid if so. Nothing runs in the background, so the list shows when it last checked and gives you a Check now button. You can always mark an invoice paid yourself — and if you do, that decision sticks: we won't overwrite it from QuickBooks afterwards.

Team → add a member, on Professional. Each person needs their own Dab Hand account with their own email address; don't share a login. You then give them a role that sets what they can see and do — including whether prices are visible to them.

That's their role. Open Team, tap the role and switch on the permissions you want them to have — see prices, create jobs, edit jobs, share jobs, complete jobs and send quotes. Changes apply next time they refresh.

Suspend or vacate their seat from the Team screen. The jobs, customers and invoices stay with the business — only their access goes. If they later delete their own Dab Hand account, that removes their login, not your records.

Your account works on any of your devices, just not simultaneously. Close Dab Hand on the other device and tap Try again. If that device isn't to hand, wait a few minutes — the other session releases by itself once it stops being used.

Open Settings and pull down to refresh, or sign out and back in — the subscription is tied to your account, so it should follow you. If it still hasn't applied, email us with the account email address and we'll sort it. Don't buy it twice.

Subscriptions are billed by Apple or Google, so they're cancelled there rather than in the app. On Android: Play Store → profile → Payments and subscriptions. On iPhone: Settings → your name → Subscriptions. Cancelling stops the renewal; you keep Professional until the end of the period you've paid for, and your data isn't touched — you just return to the free plan's limits.

Refunds are handled by the store you bought it from, not by us. Google: Play Store → Order history → Report a problem. Apple: reportaproblem.apple.com. This doesn't affect your statutory rights as a consumer.

Tap "Forgot password" on the sign-in screen and we'll email you a reset link. If you originally signed up with Google or Apple you won't have a password — use the same button you signed up with.

Settings → Delete account, inside the app. Everything goes: jobs, customers, quotes, invoices, photos, time sessions and profile. Full detail on the delete account page. Remember to cancel your subscription separately, since Apple and Google hold the billing.

Check Settings first: Dab Hand can be set to clear photos from completed jobs after a number of months. If that's set to "never" and photos still aren't loading, it's usually a connection problem — the job details themselves load from a smaller request than the images do. Email us if it persists.

Your work is stored in your account rather than only on the handset, so a lost or replaced phone doesn't lose it — sign in on the new one and it's there. We'd still suggest keeping your own records of anything you can't afford to lose, particularly invoices and anything you need for tax.

On servers in the United Kingdom. We don't sell it, we don't show adverts and we don't track you across other apps. The privacy policy sets out exactly what's collected, who processes it and how long it's kept.